Delete it in the app
Open Thwonk and sign in.
On the Home tab, tap your picture to open Settings.
Scroll down and tap Delete account.
Read what will happen, then confirm. Your account is deleted straight away and you're signed out everywhere.
Or ask us by email
Email thwonk@fireguy.net from the address you sign in with, with "Delete my account" in the subject. We'll check it's really you and delete the account and data described below within 30 days, then let you know it's done.
What gets deleted
Your account itself goes in every case: your email address, display name, Apple or Google sign-in link, sessions and reminder settings. What happens to the home depends on your role.
Only person in your home
The home and everything in it are deleted: tasks, items, history, pros, photos, manuals, receipts and invites.
Member of someone else's home
You leave the home. Jobs you logged stay in its history without your name, and jobs assigned to you go back to "anyone."
Owner of a shared home
Remove the other members on the Household tab first, so their records aren't deleted without warning. Then delete as above.
What is kept, and for how long
| Information | How long |
|---|---|
| Server request logs at our hosting provider | About a day |
| Failed invite attempts (abuse prevention) | About a day |
| Sign-in security records | A limited time for security, then cleared |
| Copies of reminder emails in our sending mailbox | A limited time |
| Subscription records at RevenueCat | As long as tax and accounting rules require. Ask us and we'll have them removed where allowed. |
| Purchase records at Apple or Google | Under Apple's or Google's own policies |
| Exports you've already shared, and data on your phone | Wherever you sent them, or until you sign out or uninstall |
We don't keep separate backup copies of the database, so deleted data doesn't linger in backups.
Deleting your account doesn't cancel a subscription. Cancel it in your Apple Account or Google Play settings.
Delete some data, keep the account
You can remove items, photos and files one at a time in the app, archive tasks you don't need, or leave a home from the Household tab. For anything else, email thwonk@fireguy.net and we'll help.
More detail is in our privacy policy. Other questions are answered on the support page, or you can contact us.