How can we help?

Codes usually arrive within a minute. Check your spam or junk folder, and make sure the email address is spelled right. You can ask for a new code after 30 seconds. Each code works once and expires after an hour.

You can also sign in with Apple, or with Google where it's offered.

Go to the Household tab and tap Invite someone. You'll get a six-character code and a link to share. They last 7 days and each one works once.

The other person installs Thwonk and either taps I have an invite code on the welcome screen or opens your link. Each account belongs to one home at a time.

An account can only be in one home. To join someone else's, you'd first leave or delete your own home. If you're the only person in it, deleting your account removes it. You can then sign up again with the invite.

• Check that notifications for Thwonk are allowed in your phone's settings. In Thwonk, open Settings by tapping your picture on the Home tab, and look at Phone notifications.
• Thwonk sends at most one notification a day, at your reminder time. Anything that would land in quiet hours waits until they end.
• Make sure your time zone in Settings is right.
• Tasks assigned to someone else go to them, not to you. Paused tasks don't send reminders.
• Reminders only run while your household's plan or trial is active.

Yes. In Settings, turn on Email reminders. You'll get a weekly digest and a single nudge when something becomes overdue. Every email has a one-click unsubscribe link.

Open the History tab and tap the export button. You can choose all time or this year, and photos on or off. Then save it as a PDF that's ready to hand to a buyer, or as a spreadsheet (CSV).

Mostly. Your home stays readable offline, and jobs you mark done are saved and synced when you're back online. Adding or editing other things needs a connection.

Your free trial starts when you create your home. It lasts 30 days and doesn't need a card. After that, one subscription covers everyone in the home: Thwonk Monthly or Thwonk Yearly. You'll find it under Household → Plan.

If the plan ends, your records, photos, history and exports stay yours and keep working. Adding new recurring tasks and inviting people need an active plan. More on the pricing page.

Subscriptions are managed by Apple or Google, so you cancel them there. Only the person who started the plan can change or cancel it.

• iPhone or iPad: open Settings, tap your name, then Subscriptions → Thwonk. Or, in the App Store, tap your picture and then Subscriptions. Apple's help
• Android: open the Google Play app, tap your picture, then Payments & subscriptions → Subscriptions → Thwonk. Google's help

Cancel at least 24 hours before the renewal date to avoid the next charge. Your home keeps the plan until the end of the period you've paid for.

Give it a minute, because the plan can take a moment to show up for everyone in the home. If it still isn’t on, open Household → Plan and tap Restore purchases while signed in to the same Apple or Google account you paid with.

Refunds are handled by the store you paid through. For Apple, go to reportaproblem.apple.com. For Google Play, see Google Play’s refund help.

In Thwonk, open Settings by tapping your picture on the Home tab, then tap Delete account. What happens depends on your role:

• Only person in your home: your home and everything in it are deleted, including tasks, items, history, photos and files. Then your account is deleted.
• Member of someone else’s home: you leave the home and your account is deleted. Jobs you logged stay in that home’s history without your name.
• Owner of a shared home: remove the other members from the Household tab first, then delete.

Deleting your account doesn’t cancel your subscription. Cancel it in your Apple or Google account as described above.

Can’t get into the app? Email thwonk@fireguy.net from the address you sign in with, and we’ll delete the account for you. The full details are on the account deletion page.

On the Household tab, tap Leave this home. The owner can’t leave, but they can remove other people.